Identifying the speakers- IETLS
1.1. You will hear three short extracts from Listening Section 1. Listen and identify what makes each speaker different, and what information they want to find out.
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1.2. You need to listen to both speakers carefully. Listen to the rest of the conversations from 1.1. and aswer the questions below. Ignore the final column for now.
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1 |
NOTES: -No need to
book the 1 from the airport |
Travel agent
customer |
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-The customer
wants me to organise 2 |
Travel agent
customer |
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2 |
1.How many
nights will the man stay? A One night B Two nights C Three
nights |
Hotel
receptionist guest |
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2. Which of
the following is on the 10th floor? A. The gym B. The
business centre C. The
restaurant |
Hotel
receptionist guest |
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3 |
1 Which
country has the applicant worked in most? |
Interviewer
job applicant |
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2 What department would the applicant like to work in? |
Interviewer
job applicant |
1.3. Listen again and look at the final column in the table. Circle the person who provided the answer. Sometimes both are possible.
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ANSWER
1.1
1
Travel agent: Older female
Customer: Younger male
The customer would like information about good offers on skiing trips.
2
Hotel receptionist: Younger female
Guest: Older man
The receptionist needs to find out the guest´s personal details
3
Interviewer: Older female
Job Applicant:Younger male
The applicant would like to know about travel and working hours.
1.2.
Conversation 1
1. Coach
2. Insurance
Conversation 2
1. C
2. B
Conversation 3
1. America
2. Marketing
1.3
Conversation 1
1. Travel agent
2. Cuestomer
Conversation 2
1. Both people give the answer
2. Hotel receptionist
Conversation 3
1. Interviewer
2. Job applicant
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SCRIPTS
Recording 8
1
A: Good morning, Harrisons Travel Agency, how can I help you?
B: Oh, good morning. I´m thinking of going on a skiing trip. Can you tell me about any good offers on at the moment?
2
A: Welcome to the York Hotel, are you checking in?
B: Yes, that´s right. My name´s Bob Clarke. I´ve got a booking.
A: Great. I´ll just get a few personal details from you.
3
A: Well, I don´t think I have any more questions. Is there anything you´d like to ask me about the job?
B: Yes, I was wondering if it involves a lot of trael, and what the working hours are.
Recording 9
1
A: This one´s a good deal. It costs £150 and airfares are included in that price. Once you land, you still need to get to the ski slopes. It´s a two-hour journey.
B: Yes, I know. I have a friend there who´s going to meet me and we´ll travel together.
A: Oh, that´s fine. I usually organise a coach ticket for my cuestomers, because a taxi is far too expensive. But a lift from a local is even better. What about skiing equipment?
B: I´ve already got all of that, but I would like to arrange insurance if that´s possible.
A: Yes,of course. And it´s a very good idea for a holiday like that.
2.
A: And it says here you´ll be staying with us for two nights, is that right?
B: Actually, my plans have changed since I made the booking and I was hoping I´d be able to stay for one extra night, if it´s possible.
A: I´ll just have a look and try to make sure you don´t have to change rooms on the third night. Yes, that´s fine, and in fact you´ll get a 25% discount as well.
B: Oh great. Do you have a gym or a sports centre in the hotel? And I need access to your business centre as well.
A: Yes, we have all of those. Now your room is up on the tenth floor, and the elevators are right behind you. You´ll actually be on the same floor as the business centre, and it´s clearly signposted. The gym is down on this level and so is the restaurant. You need to go there in the morning for breakfast.
3
A: Now, according to your CV, you´ve lived and worked in a lew different countries, haven´t you?
B: That´s right. I was born here in England and my family emigrated to Australia when I was very young.
A: But your longest employment so far was in America if I´m not mistaken?
B: That´s right. I moved there once I´d graduated and worked for five years before coming back to England in January.
A: Right. And you´ve worked briefly in accounts but in sales, mostly...Is that the area you are still interested in working in? We have a very strong sales department.
B: Actually, I´m hoping to move into the area of marketing I´ve always been interested in it and it was my major at university.
A: I see, Well, with your references I´m sure we can discuss it.
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